Foreword

This paper aims to set out the governance requirements of a public museum that holds in its collections the cultural and intellectual property of a diverse Community of Ownership and Interest (COI); that is funded from the 'Public Purse'; and is the recipient of private and corporate donations and sponsorships.
Readers are encouraged to participate in this research. The simplest way of doing so is to add a comment in the section provided below each section of the paper. Alternatively readers may email QVMAGresearch@7250.net to either make a written submission or to arrange a confidential interview with a member of the QVMAG Working Group if that is required. Also see this companion paper ... click here

Monday, November 29, 2010

INDEX & LINKS

CLICK INDEX  Please click on a heading to make a link
 MUSEUM GOVERNANCE: The Fundamentals 
 CONFIDENCE & COMPETENCE IN GOVERNANCE
 QVMAG: The Status Quo 
 GOVERNANCE MODELS COMPARED & CONTRASTED 
 THE ART GALLERY OF BALLARAT: Its Constitution Discussed
Reference Links

MUSEUM GOVERNANCE: The Fundamentals

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The task of identifying the fundamental guiding principles for a museum's governance is relatively simple. To quote the UK's Improvement Network "Good governance is about getting things right first time. It means focusing on the things that matter most. It is about demonstrating legitimate leadership, respecting the democratic process and the purpose of public bodies. It is about making proper and timely decisions, managing risk and allocating resources for valid reasons. Good governance impacts on all activities of [an organisation, the leaders plus] the delivery of services [and planned outcomes]. This includes decision making; arrangements, controls, communications, consultation, relationships, behaviours and culture." ... read more here

Against this backdrop, and in order to be functioning in a 21st C 'best practice paradigm', a museum, like any other publicly funded institution, needs:
 A strong, constituted and fully accountable mode of governance;
 One that has the power and authority to determine, review and enact policies ;
 One that has the authority, resources and capabilities meet is obligations;
 One that develops, reviews and determines long and shorter term strategic plans and endorses management's enterprise/business plans as and when appropriate;
 And ideally, a mode of governance that can and does work in collaboration with its management team.

Given that in 21st Century context a public museum is a cultural custodian, it needs to be fully equipped, and empowered, to develop and put into effect policies on the full spectrum of issues a museum and art gallery Boards of Governance/Trustees (BoT) are called upon and charged to do on behalf of their constituency – their Community of Ownership and Interest (COI).

As an element of accountability quality assurance is also an important issue – fiscal and other. Public sector governing bodies must develop an accountability relationship with 'the public', and with public museums and art galleries, with their COI, through dialogue that leads to productive engagements. Furthermore, public organisations are obliged to maintain the interest and confidence of their public/COI. If the dialogue is to develop, continue and deliver the expected/planned outcomes would be a prerequisite.

The relationship with the public/COI – the taxpayer,donors, sponsors etc. – is one of accountability, whereas the relationship with 'audiences' is more to do with consultation and responsiveness to policy sets demonstrated through program outcomes delivered by the management team. Both groups are diverse and are made up of people with different characteristics, experiences and expectations.

To achieve effective governance there is a need to develop a dialogue that acknowledges and recognises these differences in order that the 'voices' and aspirations of a full range of people and communities are heard and responded to.
INDEX  
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CONFIDENCE & COMPETENCE IN GOVERNANCE

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Confidence and interest in a museum can all too easily be damaged – especially so when things go wrong. An organisation’s ability to respond quickly, and appropriately, to difficult situations is an important demonstration of its accountability. A governing body should:
• Make it clear that the organisation as a whole seeks and welcomes feedback, and aims to ensure that it responds quickly and responsibly to comment. Critiques and complaints are a vital and necessary part of feedback. There needs to be clear leadership within the organisation on handling and resolving complaints, and ensuring the lessons learnt are used across the organisation to improve operational arrangements.
• Have a clear policy on when and how it consults and involves staff and their representatives in decision making. The governing body should make sure that effective systems are in place to protect the rights of staff. It should make sure that policies for whistle blowing, and support for whistle blowers, are in place.
• Take the lead in forming and maintaining relationships with the leaders of other organisations, as a foundation for effective working relationships at an operational level.

The competence of a Board of Governance/Trustees (BoT) is entirely dependent on the skill sets and experience its membership brings to the task of governing a museum and art gallery. A museum's BoT is charged with the tasks of:
• Setting policy;
• Developing and making strategic plans and related decisions;
• Allocates resources; 
• Setting goals;
• Raising funds and winning sponsorship; 
• Evaluating performance;
• Rewarding and motivating management;
• Carrying out top personnel decisions; 
• Making themselves available to assist in their areas of individual expertise; 
• Representing and being an advocate for the museum;
and is ultimately accountable to the institution's COI – and especially funding agencies, sponsors and donorsConsequently, the membership of a BoT is typically appointed rather than elected as the election process does not by necessity deliver a BoT membership with the requisite skill sets – scholars, researchers, lawyers, financial managers, independent practitioners, administrators, marketers, cultural representatives, etc.  

Ideally there needs to be a 'prescribed person'  who can independently adjudicate on complaints and operate in an appropriate and confidential way. This person needs to be there for the benefit of employees where they are unable, or unwilling, to report internally. Also, this person needs to be there for anyone else, principally members of the COI, who may wish to report on the proper conduct of public business, value for money issues, fraud and corruption in governance or management. Also, staff may have occupational health and safety issues and may wish to use this means of addressing concerns that may come to their attention. Within the traditions of United Kingdom law and history, typically universities have such a person, known as "The Visitor", who can be the office of last resort for the resolution of complaints and disputes. In Tasmania, the University of Tasmania's 'Visitor' is Tasmania's Governor but a BoT might well nominate someone such as a retired judge to fulfil this role.

While things can unexpectedly 'go wrong' despite there being such a BoT being in place, should it do so, then generally there will mechanisms in place to deal with the situation more expediently than if the body didn't exist.
INDEX  
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QVMAG: The Status Quo

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Tasmania's LOCAL GOVERNMENT ACT 1993 - SECT 333 states that:

"(1) The Launceston City Council has the management and control of the Queen Victoria Museum and Art Gallery and its contents and may sell and exchange the contents and generally act in such manner as appears best calculated to advance the objects of the institution.

(2) The Launceston City Council, once in every year, is to report the proceedings and progress of the institution to the Minister responsible for the administration of the Tasmanian Museum Act 1950, and a copy of every report is to be laid before Parliament within 14 sitting days after it is received." Prior to this the QVMAG was covered by Tasmania's "Launceston Corporation Act 1963, ss 197, 198".

Nonetheless, by necessity, this does not translate as "ownership" as is claimed in QVMAG advertising and marketing material .... read more on this here

For whatever reason the Local Govt. Act is silent in regard to the appointment of a Board of Trustee which in effect means that the Aldermen are – and it seems more by default than design –  the institution's 'trustees'. In general the Aldermen do not meet as a Board of Trustees for the QVMAG nor consider or determine in any real sense policy issues pertaining to the QVMAG in the ways the Trustees of other museums and art galleries do. Interestingly, and by comparison, the governance of New Zealand's Auckland War Memorial Museum, a regional institution,  governance  is covered by its own  Act of Parliament that calls for a "Trust Board" – and this institution is a 'provincial museum' rather that a State institution.

It is now established that the status quo situation for the QVMAG, as an institution, is that it does not have a formal constitution, charter or like instrument of governance albeit that in 2006 it came close to having a "Board of Governance is established by Launceston City Council as a controlling authority under section 29 of the Local Government Act 1993." Neither does the institution have its own Strategic Plan. Consequently, there is ambiguity in regard to the institution's 'Purpose for Being' and its goals given that there seems to be no instrument of any kind that articulates these things – and that has been passed by Council as the QVMAG's current governing body.
INDEX  
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GOVERNANCE MODELS COMPARED & CONTRASTED

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Leon Paroissien in his paper "Museum governance and funding: International issues requiring local analysis and informed solutions[LINK] says "ICOM's [International Council of Museums]own Code of Ethics for Museums (2006) remains quite brief in its coverage of the responsibilities of governing bodies. It states the most basic principles and conditions required for a museum to be an institution that serves the public interest:
Institutional Standing
1.1 Enabling Documentation The governing body should ensure that the museum has a written and published constitution, statute, or other public document in accordance with national laws, which clearly states the museum's legal status, mission, permanence and non-profit nature.
1.2 Statement of the Mission, Objectives and Policies
The governing body should prepare, publicise and be guided by a statement of the mission, objectives and policies of the museum and the role and composition of the governing body." 
This would seem to firmly establish the ground rules for 'industry best practice' and a backdrop against which comparisons between institutions can be made. Increasingly, public museums and art galleries are publishing detailed information relative to their governance and policy sets. It can be assumed that they are doing so, at least in part, to comply with ICOM's Code of Ethics and in order to be open and transparent institutions so as they can be seen as being accountable. 

"[Museums today are contested spaces and] necessarily require a rethinking of the way museums have engaged and connected with communities, stakeholders [Communities of Ownership & Interest] and media in the past and how these modes of engagement can be extended and transformed to embrace the special relationship required for the proper engagement of potentially controversial subjects. To read more click here ...  Fiona Cameron – Transcending fear - engaging emotions and opinions - a case for museums in the 21st century ...

In order to start to draw some comparisons it is useful to establish the status quo at the QVMAG. Given that the QVMAG's institutional standing is ambiguous in ICOM terms, published governance models elsewhere should provide useful references for the QVMAG to comply with the ICOM Code of Ethics and 'industry best practice' – albeit that 'industry' is not the best way of understanding the paradigm museums and art galleries operate within

The issue at hand is one on compliance rather than one of discovering or inventing a functional mode of governance for the QVMAG. Compliant institutions elsewhere offer models from which the QVMAG may borrow in establishing its 21st C governance model. Some are:
 The Tasmanian Museum and Art Gallery is the first and obvious one in that it is the QVMAG sister institution in Tasmania, is governed by Board of Trustees (BoT) that meets ICOM standards ... click here for an overview 
 The Museums and Art Galleries of the Northern Territory is often compared with the QVMAG because the institution is both a 'museum and art gallery' and one of the three that are often compared with each other – TMAG, QVMAG & MAGNT
 Te PapaTongerawa Museum of New Zealand is a useful reference in regard to the handling of sensitive cultural property and the consequences of this in museum governance and management.
 The Powerhouse Museum in Sydney is a useful reference in that the institution's website is an exemplar of openness and transparency in regard to articulating its governance structure, policies and reporting – by comparison the Art Gallery of NSW is relatively opaque.
 The  Australian Museum in Sydney is a useful reference in that the institution's website is an exemplar of openness and transparency in regard to articulating its governance structure, policies and reporting
 The Getty Trust (USA) is a useful reference in that the institution's website is an exemplar of the level of openness and transparency relative to governance structure, policies and reporting that can be achieved online.
 The Art Gallery of Ballarat is a particularly useful reference, albeit that the institution does not provide governance information online, given that it has recently reviewed and updated its constitution. Essentially, the constitution conforms quite closely to the article of association for almost any incorporated not-for-profit organisation and at the same time reflects the intent of the Govt. Acts, constitutions, indentures, charters etc. for larger and comparable institutions – which is largely as it should be.
 Museums Australia is a key reference for professional standards in museum management that reflect the standards of governance museum professionals need to work with.

An exhaustive investigation might well be launched to thougherly test one exemplar against another. However, in the QVMAG's case there is a lack of a formal constitution that states the institution's purpose for being and the objectives that have been set for it to achieve a more profitable exercise would be to take one exemplar and test it against the QVMAG's circumstances.

On the face of it the recently revised Art Gallery of Ballarat constitution seems to offer a workable exemplar that would fit the QVMAG's circumstances albeit that there would need to be adjustments made for it to truly do so. 
INDEX  
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Saturday, November 27, 2010

THE ART GALLERY OF BALLARAT: Its Constitution Discussed

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The Art Gallery of Ballarat's (AGB) constitution seems to offer a workable model around which a constitution for the QVMAG could be constructed given that:
1. It was framed within the paradigm of the institution being a cultural institution that exists in a Local Govt. context;
2. It relates quite closely to the Article of Association that would apply to any incorporated not-for-profit organisation – company limited by guarantee – operating outside the orbit of Local Govt.;
3. It has been carefully drafted to fit the institution's real world situation; and
4. Last but not least, it clearly articulates the institutions purpose and powers/objectives thus unambiguously setting the parameters for accountability while providing benchmarks for reporting and quality assurance.


This form of constitution would afford the QVMAG the kind of accountability that would enable the institution to build upon and expand its operation through the better employment of its own resources for, and on behalf of, its Community of Ownership and Interest (COI)


Membership
In a 21st C context the fact that this constitution addresses the issue of museum membership, and in the way that it does, offers real potential for the AGB to be proactive in engaging with its COI – with all the marketing advantages that brings with it. Furthermore, the constitution sets out the eligibility and qualifications for Directors/Trustees membership and by doing so seeks to insure best practice in governance and put in place a model that is accountable, appropriately experienced and skilled in relevant areas while being independent.


Furthermore, this is the kind constitutional arrangement is employed by non-government not-for-profit educational institutions and there every prospect that will, translate to the museum art gallery paradigm well – indeed it has already.


Importantly, Ballarat City Council is a permanent member of the gallery. Furthermore, Council's approval must be gained before any other organisation, group or individual can be admitted to AGB  membership. Consequently, BCC, the elected representatives of a large percentage of AGB's COI,  has ultimate control of the  institution and it assets – publicly owned cultural property


For the QVMAG there would be enormous advantages in building a like constituted membership network around the institution. It would provide a valuable marketing tool so long as the membership rationale is not seen as being directly income generative. Rather, its purpose should be to do with building relationships and have little or nothing to do with the collection of membership fees – albeit that some income can be derived from membership fees and charges even if they are insignificant.


The membership may well be made up of percentage of individuals – researchers, educators, collectors et al – and kindred groups/ organisations – for example, the Friends of the QVMAG, the Field Naturalists, Historical Society, Historic Protection Society, etc. etc. In addition in Northern Tasmania, and given the QVMAG's regional status, this kind of membership offers the opportunity for adjoining Local Govt. areas to become 'QVMAG members' – a strategy that offers many potential benefits for the QVMAG.


In effect such a membership over time may well evolve into something like the Mechanics Institutes that the QVMAG evolved out of and be a 'college' of a kind from which nominations to the Directors/Trustees can be drawn.


Directors/Trustees
The AGB model seems to enable Directors to remain on the Board for protracted terms. This seems to be the weakest aspect of the constitution but something that can be dealt with. The constitution does not allow for the remuneration of Directors and while other institutions do, and it may be appropriate to do so, such remuneration should not come from recurrent funding allocations from Govt. Rather it should be nominal and only come from the institution's earned income – rather than from recurrent funding from a government funding source.


Importantly, the constitution states that ... "a majority of the directors of the company must be persons who are not employed by, or an officer of, government, local government, or a government department or authority, and who, in the opinion of the members, are:
(a) experienced in the field of arts management;
(b) experienced in business administration or finance; or
(c) demonstrate an active interest and leadership in cultural activities" 

Advisory Committees: Policy & Planning
The AGB constitution provides for Advisory Committees to strengthen to governance role of the  Directors/Trustees. Quite apart from expanding the advise base a museum's governance has available to it, strategically a network of such committees:
• Allows for the enlistment of people with specific skill sets missing from other aspects of the 'museum enterprise'; 
• Has the potential to build productive relationships with its COI;
• Mitigates against the atmosphere of isolation and insulation that often (typically?) surrounds museum's and art galleries' governance and management structures;  
• Better place the institution strategically to build its research and publication profile as well as being  eligible for a broader spectrum of funding; and
• Goes some way towards actively building a culture of engagement with the institution's audiences and COI – a marketing strategy.

NOTES ON PROPOSED RULES OF GOVERNANCE 2006 
Tasmania's LOCAL GOVERNMENT ACT 1993 - SECT 333 states that Launceston City Council has "management and control of the QVMAG. Nonetheless, by necessity, this does not translate as "ownership" as is claimed in QVMAG advertising and marketing materia.... read more on this here

Mid 2006 Council drafted a set of Rules for a QVMAG Board of Governance that stated that the Board's PRINCIPAL OBJECTIVE was to be as follows ...  focus." The rules never got beyond proposal stage and in the following March Council agreed postpone implementation for 12 months however issue has not been revisited since. 


Notably the document does not set out the QVAG's Purpose for Being as an institution and nor does it set out the institution's Objectives. Without these elements the primary means of measuring accountability typically found in such instruments is missing. Indeed, it is not possible to incorporate any company or organisation unless these two things are written into the Article of Association or Constitution.  


Interestingly under item 6 Functions & Powers "Item  6.2. to endeavour to achieve the objectives the Council sets for the delivery of services in respect of the Facilities, Collections and Assets as negotiated with Council and primarily set out in the Cultural Enterprise Plan ... 6.3. to implement the Council policy as revised from time to time, for the development and enhancement of the Facilities in accordance with the Cultural Enterprise Plan ... 6.4. to provide advice to the Council on Council’s long term policy for the development of gallery and museum facilities in Launceston." Given this, the evidence is that these rules were intended as an instrument of management with delegated powers, and with limitations, rather than rules for accountable governance.


In effect, 'all real governance' was to remain with Council – and in effect with Council management more so than with the Aldermen. Furthermore, given that there is no substantial evidence that Council the Aldermen – has actually exercised its powers of governance for some time, and especially so in the area of policy development, since the abandoned 2006 QVMAG rules. Consequently, the QVMAG has been operating without an articulated Purpose for Being and a set of Goals/Objectives against which it can:
report on performance;  
 be functionally accountable to its constituency;
• demonstrate quality assurance; and 
• be seen to be delivering value for money.


INDEX  
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 MUSEUM GOVERNANCE: The Fundamentals